How do I move the program from one computer to another?
1 — Update the current Dalex system to the latest version.
2 — Backup your data.
3 — Set-up the new Dalex system.
4 — Deregister the old machine.
5 — License the new system.
Click here to download a Word document with step-by-step instructions for program migration.
Where can I find my prepaid serial number?Your prepaid serial number to the program never changes. If the company you obtain the program through has provided Dalex with your email address, your serial number is sent to that email address prior to the registration period expiring. If your email system does not allow this communication, contact your species specialist. They can assist you in contacting the company representative who maintains the license list.
Why doesn't the program let me enter master ingredients?The company that has customized your version of Dalex controls your access to various features of the program. Contact your regional or species specialist for specific instructions on having products entered or removed.
How do I register and install the Training CD?Unfortunately, the training CD will not run on Vista computers. If you don’t have Vista you are in luck.
Click here to download a Word document with step-by-step instructions.
Is there any advanced training for the program?For advanced training on the program, visit our online Flash training site by
clicking here.
What species folders are currently available?Beef, Swine, Equine, Equine NRC2007 and 3 varieties of Dairy (NRC 2001, CnCPS(5.0) and CPM).
I have a 1.7 version of the program and it will not license electronically. What do I do?Contact Dalex Support at 800-421-3834 or by email
support@dalexwebsite.azurewebsites.net for a program update. The old licensing program was unstable and has been replaced in the newer versions.
I have the DOS version of Feed Mill or The Consulting Nutritionist, are there any updates?Neither product is supported any longer. DOS is no longer an option. DOS versions are no longer reauthorized.
When I optimize a ration, some of my nutrient values turn colors, what does this mean?Pink cells on the single ration screen mean the solver is hitting up against a minimum, maximum or ratio. Red cells mean a ration is infeasible and the cell that is red is what is causing it to be infeasible. This may occur on one or more cells.The first thing that causes the solver to go infeasible will result in the entire ration to be infeasible. Therefore, you cannot guarantee that anything on this ration is correct. Yellow cells are simply the amount of ingredients, the concentrations or amounts (in the single screen). Within the multiple screen it is the total lbs and cost.
When I attempt to register electronically, I get a message that too may copies for this license are registered.The program tracks the specific machine that the product is installed on. If you get a new machine you will have to release that license on the old machine to free the license for transfer. That is done by going into the program and going to Help, About Consulting Nutritionist, hitting the “License info” button and selecting the “Deactivate” button.
Make note of you serial number on this screen as you will need it to register the new machine. If the machine is attached to the internet and can successfully communicate the license will be released automatically and the new machine can then be registered. If you are unable to release the license you will have to email support@dalexwebsite.azurewebsites.net with your name and license number to be manually released.
Where do I obtain a copy of the software to load on a new machine?The company from which you obtain the program is where you should obtain the software. Your company or regional Representative should be able to provide you with a copy. Dalex provides those companies the software and they are responsible for distribution. The feed company actually will have a better idea of which version you should have than Dalex will. 23 different Feed companies use Dalex as their vendor of choice for the base program.
